The issue preventing TravelPerk Customer Care agents from making new Airbnb bookings or modifying/canceling existing bookings has now been resolved. As of this evening, access to the TK Airbnb account has been restored. Agents will test the account functionality tomorrow morning to confirm that all booking actions are fully operational.
Thank you for your patience while we worked to resolve this matter.
Resolved
The issue preventing TravelPerk Customer Care agents from making new Airbnb bookings or modifying/canceling existing bookings has now been resolved. As of this evening, access to the TK Airbnb account has been restored. Agents will test the account functionality tomorrow morning to confirm that all booking actions are fully operational.
Thank you for your patience while we worked to resolve this matter.
Investigating
Due to an ongoing issue with Airbnb since Saturday November 9, TravelPerk Customer Care agents cannot make new Airbnb bookings or modify/cancel existing bookings. As a workaround, clients can book directly with Airbnb for now.
